Shipping & Delivery
Panaprium sells clothing and accessories to customers in multiple countries. Some products are fulfilled and shipped by third-party fulfillment partners.
This page explains how shipping works when you order from the Panaprium Shop.
Where Do You Ship?
Available shipping destinations depend on the product, fulfillment location, and delivery address.
The easiest way to confirm whether an item can be delivered to your location is to add it to your cart and enter your shipping address during checkout.
If we are unable to fulfill an order to your destination, we will contact you.
How Much Does Shipping Cost?
Available shipping methods and applicable shipping charges are shown during checkout before you complete your purchase.
Shipping costs can vary depending on the products ordered, destination, fulfillment location, and available delivery method.
How Long Does Delivery Take?
Delivery times vary depending on the product, destination, fulfillment partner, and carrier.
Where available, estimated delivery information is provided during the ordering process.
Please remember that delivery estimates are estimates rather than guaranteed arrival dates. Customs processing, carrier delays, holidays, severe weather, and other circumstances outside our control may affect delivery times.
If you need an order by a particular date, please take potential delays into consideration before placing your order.
How Are Orders Fulfilled?
Panaprium works with third-party fulfillment partners for some of the clothing and accessories available in our store.
As a result, products in the same order may sometimes be produced, fulfilled, or shipped from different locations.
This means that an order containing multiple products may arrive in more than one package and at different times.
Will I Receive Tracking Information?
When tracking is available for your shipment, tracking information will be sent to the email address associated with your order.
Tracking information may take some time to become active after a shipping notification is sent.
Availability and the level of tracking information provided can vary by carrier and destination.
Why Does My Tracking Number Show No Information?
A tracking number may be created before the carrier's tracking system has registered the package.
If you have recently received your shipping confirmation, please allow some time for tracking information to appear.
If your tracking information does not update for an extended period or you believe there is a problem with your delivery, please contact us.
Customs, Import Duties, and Taxes
International orders may be subject to customs procedures, import taxes, duties, or other charges depending on the destination and circumstances of the order.
Any applicable charges and responsibilities may depend on the destination country's rules and how the order is fulfilled.
Customers should review the information provided during checkout and, where necessary, check the applicable import requirements for their destination before ordering.
Why Did My Order Arrive in Separate Packages?
Because some products may be fulfilled by different partners or locations, products purchased together may occasionally be shipped separately.
Receiving one package does not necessarily mean that the remainder of your order has been lost.
Check the tracking information associated with your order for details about additional shipments.
Incorrect Shipping Addresses
Please review your delivery information carefully before completing your order.
If you discover an error in your shipping address, contact us as soon as possible. Once an order has entered fulfillment or has been shipped, changing the delivery address may no longer be possible.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, first check your tracking information for the latest carrier update.
If you still need assistance, contact us with your order number so we can investigate the issue.
Returns and Refunds
Shipping and delivery issues may also be subject to our Returns & Refunds Policy.
Please review that policy for information about returns, refunds, damaged products, incorrect products, and other order-related issues.
Need Help With an Order?
For questions about shipping or an existing order, contact:
Please include your order number when contacting us about an existing purchase.