Last updated: September 2026

Thank you for shopping with Panaprium.

We want you to be satisfied with your purchase. If there is a problem with your order or you would like to request a return, please contact us at support@panaprium.com.

This policy explains our general approach to returns and refunds for products purchased directly from Panaprium.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

Returns for Physical Products

For eligible physical products, you may contact us to request a return within 14 days of receiving your order.

Before returning an item, please contact us at support@panaprium.com.

Please include:

• Your name

• Your order number

• The product you would like to return

• The reason for your return

• Photographs if the product is damaged, defective, or incorrect

We will provide return instructions where applicable.

Please do not send a product back without contacting us first, as some products are fulfilled by third-party fulfillment partners and the appropriate return location may vary.

Return Conditions

Unless the product is defective, damaged, incorrect, or different rules apply under applicable law, returned products should generally be:

• Unworn and unused

• In their original condition

• Returned with any original tags or packaging that accompanied the product

We may not be able to accept certain products for return where an applicable legal exception exists or where the condition of the returned product affects the available remedy.

Any mandatory statutory rights remain unaffected.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@panaprium.com.

Please include your order number, a description of the problem, and photographs where appropriate.

We will review the issue and provide an appropriate remedy in accordance with applicable law and the circumstances of the order.

Cancellations and Order Changes

We begin processing orders after they are placed, and some products may be sent to third-party fulfillment partners shortly after an order is confirmed.

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled after fulfillment has begun or the product has been shipped.

This does not affect any statutory cancellation or withdrawal rights that apply to your purchase.

Statutory Withdrawal Rights

Consumers in certain jurisdictions, including the European Union and European Economic Area, may have statutory rights to withdraw from eligible distance purchases within a specified period.

These rights may be separate from Panaprium's voluntary return policy, and exceptions may apply to certain products or services.

Where statutory withdrawal rights apply, they remain unaffected by this policy.

Please refer to the information provided during checkout and our Terms and Conditions for additional information applicable to your purchase.

Return Shipping

Whether return shipping costs are paid by Panaprium or the customer depends on the reason for the return, the circumstances of the order, and applicable consumer law.

Please contact us before shipping a return so that we can provide the appropriate instructions.

Do not return products directly to an address printed on the original parcel unless we specifically instruct you to do so.

Refunds

Once an eligible return has been received and reviewed, we will notify you about the status of your refund.

Approved refunds will generally be issued to the original payment method unless another method is required or agreed.

Your bank, card issuer, or payment provider may require additional time to process the refund after it has been issued.

Where applicable law establishes specific refund deadlines, those requirements will apply.

Shipping Charges

Whether original or return shipping charges are refundable depends on the circumstances of the return and applicable law.

If your order was damaged, defective, incorrect, or otherwise subject to mandatory consumer remedies, different rules may apply.

Orders That Do Not Arrive

If your order has not arrived within the expected delivery period, please check the available tracking information and contact us at support@panaprium.com if you need assistance.

We will review the shipment with the relevant fulfillment partner or carrier where appropriate.

Please see our Shipping & Delivery Policy for more information.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you discover an error in your address, contact us as soon as possible.

Once an order has entered fulfillment or been shipped, we may not be able to change its destination.

If a package cannot be delivered because incorrect or incomplete information was provided, contact us so we can determine what options are available.

Exchanges

Panaprium does not currently offer direct exchanges.

If you would like a different size, color, or product, you may return an eligible item according to this policy and place a new order.

Please contact us before returning your original product.

Digital Products and Courses

Returns and refunds for digital products, downloadable content, courses, subscriptions, or other digital services may be subject to different conditions from physical products.

Any applicable refund conditions and statutory rights should be communicated when purchasing the relevant digital product or service.

Where applicable law provides mandatory cancellation, withdrawal, conformity, or refund rights, those rights remain unaffected.

Third-Party Purchases

This policy applies to purchases made directly from Panaprium.

If you purchase a product from another retailer or third-party website after following a link from Panaprium, your purchase is generally governed by that retailer's own terms, shipping policy, and return policy.

Please contact the retailer directly regarding those purchases.

Contact Us

For questions about a return, refund, damaged product, or existing order, contact:

support@panaprium.com

Please include your order number when contacting us about an existing purchase.