Panaprium > SUPPORT | FREQUENTLY ASKED QUESTIONS
SUPPORT | FREQUENTLY ASKED QUESTIONS 2017-11-26T06:44:06+00:00

Our Support Team Is Here To Help You

Thank you for visiting Panaprium!panaprium support team contact customer order faq

You will find an answer to most of your questions here. Please read through this FAQ before asking any question via E-mail.

If you have any further question or want to give feedback, contact our Support Team with via E-mail to [email protected].

Please add your order number and try to be as descriptive as possible if your question is related to your order.

By doing so, you will get an answer to your questions a lot quicker!

FAQS

Yes you can, but you have to be swift. Once your order has been shipped, unfortunately we cannot change the order anymore. So if you need a change of size, contact our support team ASAP via [email protected]. Do not forget to mention your order number when contacting our support team.

As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number via [email protected] and we will take care of it.

Once your order is shipped out (you will receive confirmation that your order is complete), it is out of our hands. If that is the case, you need to contact the carrier who is delivering your items.

As long as your items are not shipped yet, you can still cancel your order. When your item is shipped, we cannot cancel anymore. To cancel your order mail us at [email protected]. Use “Cancel order #ORDERNUMBER” and we will take care of it.

We do not accept returns or exchanges if:

  • You want a refund/return because you “changed your mind”. We cannot accept returns with that inquiry as we start the creation process with your order.
  • The item(s) have been worn or washed.
  • The item(s) have been altered in any way.
  • The item(s) are in any way defective from the original and salable condition, unless the condition is our fault.
  • The item(s) do not have the original tags on them.
  • The item(s) were a Final Sale item.

For more information, please read our Refunds And Returns Policy.

Our leggings are made of 80% polyester and 20% spandex. They come with an elastic waistband and all our seams are double stitched so you LITERALLY can not tear them apart.

We currently offer sizes from XS to 4XL. Every product page has a clear sizing table in the description underneath the Add To Cart Button. Please refer to our sizing guide to find your perfect fit.

Currently we run all our support digitally. Therefor there is no need for us to have a phone number to run support through. Our systems are pretty streamlined and we thrive to answer your questions in a timely matter.

We have several factories. In the USA and in China.

Although we ship worldwide, your order will be processed in the USA. Your credit card company or PayPal will simply use your own currency at check out.

We pride ourselves on quality. We also love that you will have a Limited Edition item. Our items can only be bought on our store and nowhere else! Besides that, we work with the best sewers, artists, designers and entrepreneurs in the world. You cannot break the seams of our leggings even if you tried.

All our items are hand made! We print, cut and sew your order by hand. When your order comes in, the creation process starts.

Great quality comes with a price. Therefor we have to price our items like we do to maintain great quality. Yes, it is pricier then normal, but you will receive an item of topnotch quality that will last way longer than any other similar item you will purchase from another store.

Plus we use high quality materials. We do not settle for materials that are not up to par or lose it’s vibrancy when stretching. We only work with fabrics and printing techniques that we have seen ourselves. That is why it costs a little more, but it is worth it even more.

We think quality should speak for itself. Therefor we do not charge for shipping. This means that for everything you order on Panaprium, shipping is on us!

We are very sorry to hear about the custom fee, however it is beyond our control. This is not a fee imposed nor collected by our company. Unfortunately some governments randomly pick packages they check and decide to charge extra for import.

Sorry for any inconvenience caused, but there is literally nothing we can do about this.

To ensure the best quality possible, we work with different factories for our items. E.g. Tops are made in a different factory than leggings. Therefor if you’d order a top and a pair of leggings, you will receive 2 packages.

We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Keep in mind that everything is hand made just for you (printing, cutting and sewing). Therefor we take about 2-7 business days to create your items. Then you should add shipping times on top of that.

Most of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. Basically we do everything to get you your order in a timely fashion.

For information on shipping times, visit our section about Shipping And Delivery.

Yes! Contact us via [email protected] if you are an influencer.

Contact Us

Thank you for checking our FAQs. If you cannot find the answer to your question, feel free to contact our Support Team.

You can do so by sending an E-mail to [email protected]. If it is about an order you made, please be as descriptive as possible and please include your Order Number.

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