Refunds And Returns
Thank you for shopping at Panaprium.
Panaprium wants you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you’re less than 100% satisfied, please contact customer care at [email protected] so that we can make it right.
Membership And Digital Products Policy
Upon execution of this Agreement, the Client has 30 calendar days from the date of purchase of their paid subscription to request a refund from Panaprium. The client must request the refund in writing. Upon receipt, Panaprium will complete the refund within ten (10) business days. The refund will be completed with the condition that the Client fill out an exit survey and he/she must submit proof that he/she completed at least one full program within the membership.
Completed homework including but not limited to worksheets and other course materials will be required from the Client in order to provide a full refund within 30 days of the purchase date.
Exclusions to the 30-day refund policy apply to all and Clients who purchase a Trial to Panaprium membership. Clients who purchase the trial have seven (7) calendar days to request a cancellation of their membership before their account is billed. Once the Trial period is over the membership will automatically become active and refunds will not be processed under any circumstance and without exception.
As part of the refund process, Client will be removed from any and all community groups, access to the Program and all of its materials will be revoked permanently.
Client understands that when a refund is initiated by the Client and granted by Panaprium, Panaprium reserves the right not to grant access or complete a purchase to the Program and any other products and or services offered by Panaprium.
We issue refunds for digital products only under the following conditions:
- Download issues (if you experience problems while downloading the product).
After 30 days of the original purchase of the product, we will not, under any circumstances deliver partial or full refunds of digital products or memberships.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Physical Products Policy
All orders of physical products can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund for faulty physical products.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Panaprium (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of panaprium.com
You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by contacting us at [email protected]
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
Purchased a Panaprium product through one of our retail partners? If you need to return or exchange a Panaprium product you purchased at one of our retail partners, please return it to the store where it was originally purchased.
Contact a customer care team member anytime.